Account deletion
When you go, your data goes.
How to permanently delete an Averra account and the personal data associated with it, in the app or by request.
This page explains how deletion works in the Averra app, including for anyone taking part in testing.
What deletion means
Deleting your account is permanent. Your profile, your health data and the twin built from it are erased from our production systems: not archived and not “deactivated”. Once the process completes, we cannot restore your account, because we no longer hold the data.
Delete in the app
- Open the Averra app and go to Profile.
- Choose Settings, then Privacy and data.
- Select Delete account and review what will be removed.
- Confirm with your passcode or biometrics. Deletion begins straight away.
Before you confirm, the app offers a copy of your data in a machine-readable format. You can’t request it after deletion.
Request deletion by email
If you can’t use the app, email privacy@averrahealth.ae from the address on your account, with the subject “Account deletion request”. Writing from that address is how we verify the request. We confirm receipt within 72 hours.
What is deleted
| Category | Examples |
|---|---|
| Identity and profile | Name, email, date of birth, sign-in credentials. |
| Health data | Measurements, test results, records and documents you shared, device readings. |
| Twin data | Your digital twin, scores, forecasts and anything derived from your data. |
| App data | Connected sources, preferences and notification settings. |
| Support history | In-app support conversations linked to your account. |
What we keep, and why
| Record | Why | How long |
|---|---|---|
| Deletion record | Proof that you asked and that we complied: a one-way hash of your account identifier and dates, nothing else. | As long as the law requires |
| Correspondence about the request | The email thread in which you asked, in case of dispute. | Up to 24 months |
| Financial records | Where any exist, as the law requires. | As the law requires |
| Anonymised statistics | Aggregates that cannot identify you. Not personal data. | Indefinitely |
Timeline
| Stage | What happens | When |
|---|---|---|
| Verification | We confirm the request came from the account holder. In-app deletions skip this step. | Within 72 hours |
| Erasure | Your account and data are deleted from production systems. | Within 30 days |
| Backups | Encrypted backups containing your data expire on their fixed cycle. | Within 90 days |
If you use Averra through an insurer, clinic or research study, records held by that organisation are governed by its own obligations. We’ll help route your request if you’re unsure.
Questions
Write to privacy@averrahealth.ae. Our website practices are described in the privacy notice.