A new generation of care
Care, arranged before you ask.
Averra is designed to come with your health cover. A private digital twin notices when something changes, then Averra arranges what follows: the doctor, the right place for any test or scan, the approvals and the follow-up. You can change anything, at any time.
- No lists to search
- No approvals to chase
- No forms to fill in
- Never used to price your cover
- 7
areas of your health in one private twin
- 4
ways to reach Prime Assist: calls, WhatsApp, iMessage and in-app chat
- 24/7
help, day or night, in your own language
- 1
promise: your health data never prices your cover
How it works
Not reactive. Proactive.
Usually, it’s up to you to notice something is wrong, find a doctor, compare places, book the tests and fill in the forms. Averra is designed to do all of that for you, from the first appointment to the follow-up. You can change anything, at any time.
Illustration of the intended member journey. Providers shown are examples.
A symptom, or a change
Tell Prime Assist how you feel, or let your twin notice a change in your readings.
A doctor, arranged
A consultation with a licensed doctor, set up at a time that suits you.
The right place, chosen for you
High quality, a fair price, right for what you need and a slot soon, with the reasons shown. Prefer somewhere else? One message changes it.
Booked, or brought to you
Booked at a time that suits you, or care sent to your door when it can happen at home.
Followed up
Results explained, the next step arranged, and nothing to claim or chase.
Powered by Prime Assist
Today, 08:12
My knee has hurt since my run last week.
Hi, I’m Prime Assist, Averra’s AI assistant. Sorry to hear that. I can book you a video call with a licensed doctor today. Does 18:30 suit you?
Yes, please.
Averra arranges. Clinicians decide. You can always change it. Pre-approvals and paperwork are handled behind the scenes, and a person is there whenever you want one.
Inside your health cover
The traditional steps, taken away.
Averra is designed to work inside your insurer and the administrator that runs its claims. The steps that usually fall to you happen in the background, and you simply get the care.
No more: Search a network list
The right place, chosen for you
High quality, a fair price, right for what you need and available soon. You see why, and you can pick another.
No more: Chase a pre-approval
Approvals, prepared for you
Prepared from your record and your cover. Clear requests can be approved at once, and a clinician reviews anything else.
No more: Fill in a claim form
Settled behind the scenes
Bills are designed to be settled between the provider and your insurer, with the reason for every amount.
| Topic | Healthcare today | With Averra, as designed |
|---|---|---|
| How often you are measured | A few minutes, once a year | Every day, from your phone or the devices you already wear |
| Seeing a doctor | You search, call and wait for a slot | A consultation set up for you |
| Choosing where to go | You search a long list and hope it is good value | The right place, chosen for you, with the reasons shown |
| Confirming a change | A clinic visit, and a wait | A home test kit, sent to your door |
| Understanding it | Sometimes hard to follow | A clinician explains, in your language |
| Approvals and forms | Yours to chase | Handled behind the scenes |
| When care starts | Usually once you feel unwell | Early, while things are still simple |
For insurers and TPAs: how Averra works inside your business
How it knows
A digital twin of you.
Healthcare still runs on an annual snapshot: a few minutes of measurement, once a year. Averra’s twin keeps a private picture of seven areas of your health every day, and knows when something deserves attention.
Signals arrive
Readings from the wearables people already own, an at-home blood test when one is needed, and health records shared with consent.
The twin reasons
Each reading updates a personal model across seven areas of your health. Routine reasoning happens privately on your phone.
A next step, explained
Every change gets a clear next step, and a clinician explains what it means, in your own language.
Powered by Prime Assist
Yesterday, 21:10
What moved my metabolic score?
Meal timing, mostly — 4 of your last 7 dinners landed after 22:00.
Today, 07:58
Why is my readiness lower this morning?
Readiness is 74, down 8 from your weekly average. The main driver is HRV — 38 ms last night vs your 46 ms baseline. Sleep length was normal.
Late meals preceded 4 of your last 5 low-HRV nights. Yesterday you logged dinner at 22:40.
- Oura · nightly HRV · 30 nights
- Meals · self-logged
twin-insight v1.4 · not a diagnosisWhy?
The Averra app · demonstration data
Illustration
Your normal, and the moment it changes
- Your usual range
- A reading over 30 days
- A change is noticed: a home test checks it
- 01
All steady
Your readings are within your usual range. Most days, nothing needs to happen.
- 02
Check
Something has changed. It will be checked properly, often with a home test kit.
- 03
See a doctor
If results need a closer look, Averra will arrange a video call with a licensed doctor.
- 04
Urgent help
If a confirmed result needs attention straight away, Averra will contact you at once and help you get care, under rules set by clinicians.
Help that picks up, and gets it done.
Prime Assist is Averra’s AI agent. It talks with members on phone calls, WhatsApp, iMessage and in-app chat, in any language, and while it talks it does the work in the systems behind the scenes: cover, bookings, pre-approvals and payments. Anything urgent or clinical goes straight to a person.
- A member on WhatsApp has knee pain. Prime Assist confirms their cover in the member record, books a video call with a licensed doctor for 18:30 in the provider diaries, and saves the conversation with its reasons.
- A member’s doctor has advised an MRI. Prime Assist compares places in the provider network on quality and price, offers a highly rated centre, moves the appointment after work when asked, checks the insurer’s criteria, records the pre-approval in the claims system and saves the reasons.
- A clinic calls about a payment. Prime Assist checks the claim in the claims system, emails the remittance from payments with the reason for every amount, and saves the call.
- A member is worried about a result. The insurer’s rules say a clinician should talk it through, so Prime Assist connects the on-call clinician, who joins with the transcript.
The privacy model
Private by design, not by policy.
The architecture decides what can be seen, not a promise in the small print. Here is where your data goes, and where it doesn’t.
Prime Edge AI
Private, on your phone
Routine reasoning runs on your own device. Your wearable data is read with your permission and used for your care.
In the Averra cloud
Protected in the cloud
When a question needs more computing power, it goes to Averra’s secure cloud, which only responds to the genuine Averra app on a real phone. Your data is stored under the health-data laws where you live.
What partners see
Results, not your records
Your insurer sees overall results, combined across many members, with names and personal details removed. Never your personal health records.
- Your health data is never used to set your price, decide your cover or assess a claim. Partner contracts will prohibit it.
- You choose what to connect, source by source, and you can withdraw consent at any time.
- Aggregated insight is shared only with consent, for health and research, and never for advertising.
Who it’s for
Built for everyone in the circle of care.
Members
A twin that knows your normal, and care arranged for you when something changes, explained in your own language.
How the twin worksClinicians
Patients who arrive prepared, with the evidence behind every flag. Averra flags, routes and explains. Licensed clinicians diagnose.
Working with cliniciansInsurers and TPAs
Averra inside your insurance: care arranged, pre-approvals prepared and every claim checked, with savings your actuary signs.
See Averra for insurersGovernments
Consented, aggregated insight into how a population’s health is changing, so prevention can be planned and measured.
Explore public healthClinical governance
Medicine stays in charge.
Averra flags, routes, prepares and explains. It does not diagnose or prescribe. Four rules, set by clinicians, govern every change the twin flags.
Wearables raise amber, never red.
Consumer wearable data is treated as wellness-grade. On its own it can prompt a confirmation step, but it can never trigger an urgent state.
Every red rests on evidence.
A doctor-level or urgent state needs a confirmed diagnostic result or a hard rule signed by a clinician.
Medicine owns the thresholds.
Every weight, cut-point and rule is versioned configuration owned by the medical function, with an audit trail. Not by engineering.
Every decision is explainable.
Each change of level records the factors that fired, their values and weights, the time and the rule version.
Questions
Averra, in brief.
What does Averra arrange for me?
When you mention a symptom, or your twin notices a change, Averra sets up a consultation with a licensed doctor. If the doctor advises a test, scan or therapy, Averra chooses the right place for it: high quality, fairly priced, right for what you need and available soon, and tells you why. It books it, or sends a home test or home visit to your door, and follows up afterwards. Pre-approvals and paperwork are handled behind the scenes.
Do I still get to choose where I go?
Yes. Averra is designed to choose the right place for you, based on quality, a fair price, what you need and how soon you can be seen, and to show you why. If you’d prefer somewhere else within your cover, just say so and Averra will change it.
Does an AI decide my care?
No. Licensed doctors decide what care you need. Averra’s AI arranges it: it chooses the right place, books it and handles approvals behind the scenes. You can change anything, talk to a person at any time, and ask for any decision to be looked at again.
What is Averra?
Averra is a new generation of care, designed to work inside health insurers and their administrators. A private digital twin of each person’s health notices changes early, and Averra arranges the care that follows: the doctor, the right place, the approvals and the follow-up. For health insurers, it also checks claims for errors and fraud. That work is kept separate from your twin: your health data is never used to set a price, decide cover or assess a claim.
Is Averra an insurer?
No. Averra is designed to work inside health insurers and the administrators that run their claims, under their brand. Your cover, and decisions about it, stay with your insurer.
What is a digital twin of health?
A digital twin of health is a model of a person that updates as new data arrives, predicts risk, informs a decision and learns from the result. Averra’s twin combines wearable readings, at-home blood tests, health records shared with consent and symptom checks.
How will people get Averra?
Averra is designed to be offered through health insurers and partners. Leave your details and we’ll tell you when it’s available.
Does Averra diagnose or prescribe?
No. Averra flags, routes, prepares and explains. Licensed clinicians diagnose and treat, and every threshold the engine uses is owned by clinicians.
How does Averra use AI agents?
Averra uses AI agents for defined tasks: noticing changes, arranging home tests, contacting members, booking licensed clinicians and assembling evidence for claim reviews. People make the decisions, and every step is logged so it can be explained.
What is Prime Assist?
Prime Assist is Averra’s AI assistant. It will help members on phone calls, WhatsApp, iMessage and in-app chat, for customer service, aftercare, booking and follow-up. It speaks the member’s language, even a mix of languages in one conversation. It says it is an AI at the start of every conversation, never gives clinical advice, and passes anything urgent, clinical or sensitive to a named person with the full transcript.
How does Averra protect privacy?
Routine reasoning runs on the person’s own phone. Wearable data stays with the member and is used for their care. The cloud tier only answers genuine app installs on real devices, and partners see outcomes and aggregated, de-identified insight, never raw health data.
Can health data be used to set prices or assess claims?
No. Member health data is never used to set a member’s price, decide their cover or assess a claim, and partner contracts will prohibit it.
Be first to hear about Averra.
Averra is designed to come with your health cover. Leave your details and we’ll tell you when it’s available through your insurer. Work for an insurer, a clinic or a public body? We’d like to hear from you too.